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To Make a Good First Impression, Use These 3 Nonverbal Cues

An FBI agent’s advice for eliciting trust

Closeup of a woman’s smiling face.
Photo: Flashpop/Getty Images

You never get a second chance to make a good first impression, as the cliché goes. That impression starts even before any words are exchanged, in the mindset you bring to the encounter. As an FBI agent, I was trained to identify these cues in others — and to transmit them to gain the trust of…

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