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The Self-Help Industry Needs an Empathy Check

No one improves themselves in a vacuum

Illustration: Laurie Rollitt

The problem that Kenny Trinh was using self-help to solve was his shyness. The bigger problem was what it turned him into.

Trinh was a self-described “meek and shy” office worker who wanted to become a self-assured CEO type. “I wanted to be the smart, confident person in the room,” Trinh says, but…

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