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Forge
A publication from Medium on personal development.

Toxic

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At the troubled luggage startup Away, private messaging and group chats were effectively banned

A woman throws her arm up in frustration as she stares at her laptop.
A woman throws her arm up in frustration as she stares at her laptop.
Photo: FG Trade/E+/Getty Images

One detail still haunts me from that explosive report on workplace dysfunction at the luggage company Away that the published last month: Private messaging, for all intents and purposes, was banned at the luggage startup.

“Employees were not allowed to email each other, and direct messages were supposed to be used rarely (never about work, and only for small requests, like asking if someone wanted to eat lunch),” wrote the reporter Zoe Schiffer. …

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