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Be a Better Bearer of Bad News

The best way to say something no one wants to hear

A young woman grimaces, her hand to her face as she hears something on the phone, obviously bad news.
Photo: RapidEye/E+/Getty

WeWe all have times when we have to tell someone something they don’t want to hear: I’m not going to make that deadline. We don’t have the budget for that. Sorry, I have plans that night. Being the bearer of bad news is an unfortunate but inevitable part of being a human, along with birth, death, and getting spinach stuck in your…

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